Frequently Asked Questions
Everything you need to know about shopping with Plus.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination.
How do I return an item?
You can return any unworn and unwashed items within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Are your materials sustainably sourced?
At Plus, we are committed to ethical fashion. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to reach 100% by 2025.